![]() ![]() Our experts are happy to support you in using new channels to communicate with your consumers. The integration of manufacturers and suppliers is also an essential step in the entire information supply chain, which ensures a great reduction in workload. Its reports and dashboards give you a high-level overview of how people use and move through your site. Google Analytics (GA) is an essential part of your ecommerce website analysis toolkit. LAGO supports your marketing processes with functions that are essential in the modern media production of retailers: Digital correction loops, validity of offers, automated article exchange and standardised workflows, to name just a few examples. Make your maps as useful as possible by taking relevant information from a wide range of sources. The LAGO software from Comosoft actively helps your retail company to master these challenges. The basis for this is provided by the right technological partner, so that stationary retailers are positioned more efficiently and effectively in the production of their advertising measures. Retail companies are faced with the challenge of responding even more specifically to the needs of their customers and offering them the perfect customer journey by linking the most diverse touchpoints. Touch point six: An easy-to-find customer service portal or phone number that allows them to get in touch. Touchpoint five: Self-service options such as knowledge bases and product how-tos. In addition, there are the online pure players, which also illustrate how the industry is changing. Touchpoint four: A customer portal that allows customers to easily check out and see their order status. The pressure is also becoming more significant on the part of manufacturers, because in the course of online retailing, brands can approach consumers themselves much more easily. It is of paramount importance for every retailer and service provider to have a systematic and integrated CJM system in place. Retail has always been in a constant state of change, but the pressure and demands are increasing enormously due to digitisation. Customer journey management (CJM) involves understanding and managing customers’ experiences throughout their shopping journey. This gaming customer journey map template is created with recreational mobile apps in mind, but you can use it for any tech, SaaS or other industry. ![]() Grocery Retail in Transition – Stationary Trade It’s simple, professional and to-the-point, and covers all the basic elements that need to go into a journey map. ![]()
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